Terms and Conditions

Payments

We accept payment through PayPal by Visa, MasterCard and American Express – or by money order, check or cash for in-store pickup. To transfer funds by wire, please call for instructions. If paying by check (other than a certified or bank check) we must allow enough time for the check to clear before shipment/delivery will be made. All pricing and payment is for U.S. dollars.  All taxes and customs related fees are the customer’s responsibility. Shipping costs must be determined after an order is placed – see below.

Shipping

Due to the size and wight of wood products, shipping costs must be determined after the order is placed. Shipments exceeding UPS and FedEx weight or size limitations must be shipped by motor freight. We offer free pickup from our warehouse if the client provides transport.

Customers should inspect goods immediately upon arrival for any transit damage. If your order arrives damaged, you should report this to the shipping company at time of delivery and retain the damaged product and packaging for inspection.

Sales Tax

Florida residents without a resale certificate must pay a 7% sales tax. This will be added manually after the order is placed. You will not be charged until you have reviewed and approved the updated order, after tax and shipping charges are added.

Sanction Compliance

Florida Teak complies with all U.S. sanctions regulations and export controls as to transactions with restricted countries, persons and entities (the “Sanctions Laws”), and we expect our partners to conduct business with Florida Teak in accordance with the Sanctions Laws.  Florida Teak may reject at any time any person, entity, product, bank, restricted destination, vessel, port terminal, facility or berth that may cause Florida Teak to be in violation of or be penalized by the Sanctions Laws.  Additional information is available from Florida Teak upon request.

PRIVACY POLICY

Florida Teak is committed to ensuring that your privacy is protected. Should we ask you to provide information you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

What we collect

We may collect the following information:

• name
• contact information including email address
• financial information related to purchase of products in our shopping cart
•  

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• We may use the information to contact you to provide requested products and services.
• Internal record keeping.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
• To facilitate the purchase and shipping of products you select

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.